The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 16, 2024
Filed:
Dec. 17, 2021
Applicant:
Nuance Communications, Inc., Burlington, MA (US);
Inventor:
Eduardo Olvera, Phoenix, AZ (US);
Assignee:
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/58 (2006.01); H04L 29/06 (2006.01); H04L 29/08 (2006.01); H04L 51/02 (2022.01); H04L 51/046 (2022.01); H04L 65/1096 (2022.01); H04L 65/80 (2022.01); H04L 67/60 (2022.01);
U.S. Cl.
CPC ...
H04L 51/046 (2013.01); H04L 51/02 (2013.01); H04L 65/1096 (2013.01); H04L 65/80 (2013.01); H04L 67/60 (2022.05);
Abstract
A method, computer program product, and computer system for placing, by a computing device, a user into a first queue on a first communication channel to converse with a second user. A trigger may be identified for the first communication channel. The user may be sent a self-service option based upon, at least in part, identifying the trigger for the first communication channel, wherein the self-service option is sent on an alternate communication channel while the user is in the first queue.