The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 09, 2024
Filed:
May. 27, 2021
The Toronto-dominion Bank, Toronto, CA;
Bridget McDermid, Acton, CA;
Brian Bellwood, Rockaway, NJ (US);
Natalie Thien Huong Cornwall, London, CA;
Jeffery David True, Ottawa, CA;
Ryan Wall, Blackwood, NJ (US);
Stella Pui Kwan Chan, Markham, CA;
Venetia D'Souza, Toronto, CA;
Christopher Michael Arthur Caravan, Riverview, CA;
Pranavan Premathas, Toronto, CA;
Sahifa Habib Qazi, Toronto, CA;
Mah Noor Siddiqui, Mississauga, CA;
Joe Moghaizel, Toronto, CA;
Jonathan K. Barnett, Oakville, CA;
The Toronto-Dominion Bank, Toronto, CA;
Abstract
A system and method are provided for analyzing and reacting to interactions between entities using electronic communication channels. The method includes receiving, via the communications module, data captured from a conversational exchange between a first entity communicating with a second entity using an electronic communication channel. The method also includes analyzing the captured data to detect an indication that the first entity is or was distracted during the conversational exchange, is or was disinterested in a portion of the conversational exchange or missed the portion of the conversational exchange. The method also includes determining based on the indication an action to address the distraction during, disinterest in, or missing of, the portion of the conversational exchange; and providing, via the communications module, an automated message to at least one of the first entity and the second entity for executing the action.