The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 09, 2024
Filed:
Aug. 30, 2021
Royal Bank of Canada, Toronto, CA;
Seyedramin Alikiaamiri, Toronto, CA;
Mehdi Rostamiforooshani, Whitby, CA;
Morteza Mashayekhi, Richmond Hill, CA;
Frank Liu, Markham, CA;
Martin Mendoza, Mississauga, CA;
Keerthi Ningegowda, Burnaby, CA;
Chuhang Liu, Toronto, CA;
ROYAL BANK OF CANADA, Toronto, CA;
Abstract
Systems and methods of monitoring technology infrastructure using alerts indicative service events and tickets indicative of incidents reported to the support system, including transmitting, to a client via a network, structured support data including issue data and correlation data. The issue data represents issues, which are fewer than the number of tickets, generated by processing textual data of the tickets through a clustering engine implementing a generative probabilistic model and generating the correlation data by associating alerts and tickets by correlating alert-specific identifiers and ticket-specific identifiers. The identifiers are of least one of identifier times, locations, names, or descriptions. A prioritization engine is also disclosed.