The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2024
Filed:
May. 10, 2022
Bank of America Corporation, Charlotte, NC (US);
Tushar Agarwal, Gurugram, IN;
Sandeep Kumar Chauhan, Hyderabad Telangana, IN;
Nandini Rathaur, Hyderabad, IN;
Vasuki Anand, Chennai, IN;
Amardeep Singh Talwar, New Delhi, IN;
Pushpa Neelakantan, Chennai, IN;
Shailendra Singh, Thane West Maharashtra, IN;
Bank of America Corporation, Charlotte, NC (US);
Abstract
Apparatus, systems and methods for providing a four-part, virtual reality (VR) customer service interaction between a customer service avatar operating on a VR platform and a customer using both a mobile device and a VR device are provided. Methods may include activating a VR session between the customer service avatar and the customer. Methods may include validating the VR session between the customer service avatar and the customer. Methods may include processing a co-browsing VR session request. Methods may include initiating the VR session between the customer service avatar and the customer.