The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Apr. 02, 2024
Filed:
Dec. 01, 2021
Bank of America Corporation, Charlotte, NC (US);
Ramakrishna R. Yannam, The Colony, TX (US);
Isaac Persing, Sierra Vista, AZ (US);
Emad Noorizadeh, Plano, TX (US);
Bank of America Corporation, Charlotte, NC (US);
Abstract
Aspects of the disclosure relate to using an apparatus for flagging and removing real time workflows that produce sub-optimal results. Such an apparatus may include an utterance sentiment classifier. The apparatus stores a hierarchy of rules. Each of the rules is associated with one or more rule signals. In response to receiving the one or more utterance signals, the classifier iterates through the hierarchy of rules in sequential order to identify a first rule for which the one or more utterance signals are a superset of the rule's one or more rule signals. In response to receiving the one or more alternate utterance signals from the signal extractor, the classifier may iterate through the hierarchy of rules in sequential order to identify the first rule in the hierarchy for which the one or more alternate utterance signals are a superset of the first rule's one or more rule signals.