The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 26, 2024
Filed:
Feb. 24, 2022
Nomura Research Institute, Ltd., Tokyo, JP;
Tatsuo Tanaka, Tokyo, JP;
Nomura Research Institute, Ltd., Tokyo, JP;
Abstract
A customer analysis device acquires replies from a user who receives a financial service to one or more first type questions defined for surveying an action desire for the financial service and calculates an action indicator based on the one or more replies. Subsequently, the customer analysis device acquires replies from the user who receives the financial service to a plurality of second type questions defined for surveying a customer emotion for the financial service and calculates a plurality of types of emotion indicators based on the plurality of replies. The customer analysis device calculates correlation coefficients between the action indicator and each of the plurality of types of emotion indicators, and graphically displays an influence of each of the plurality of emotion indicators on the action indicator based on the calculated correlation coefficients.