The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 26, 2024
Filed:
Oct. 15, 2021
Applicant:
Emc Ip Holding Company Llc, Hopkinton, MA (US);
Inventors:
Assignee:
EMC IP Holding Company LLC, Hopkinton, MA (US);
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/016 (2023.01); G06F 16/28 (2019.01); G06F 16/33 (2019.01); G06F 40/205 (2020.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06F 16/285 (2019.01); G06F 16/3334 (2019.01); G06F 16/3344 (2019.01); G06F 40/205 (2020.01);
Abstract
In general, embodiments relates to a method for managing a technical support session, comprising: obtaining customer identification information for a technical support session, extracting at least one keyword for the technical support session, identifying a plurality of historical technical support sessions using the at least one keyword and the customer identification information, and displaying at least one of the plurality of historical technical support sessions to a technical support person (TSP) during the technical support session.