The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 19, 2024
Filed:
May. 16, 2022
Capital One Services, Llc, McLean, VA (US);
Lokesh Vijay Kumar, Frisco, TX (US);
Poornima Bagare Raju, Frisco, TX (US);
Rhic Chowdhury, Bengaluru, IN;
Nimish Mangal, Uttar Pradesh, IN;
Jacob Adair, Frisco, TX (US);
Chris Demchalk, Frisco, TX (US);
Lavika Aggarwal, Sonipat, IN;
Nishant Sinha, Bangalore, IN;
Capital One Services, LLC, McLean, VA (US);
Abstract
Disclosed herein are system, method, and computer program product embodiments for categorizing customer complaints on social media using a model trained on customer voice calls or chats with agents. Additionally, users interested in monitoring regulatory compliance issues based on customer complaints can receive notifications regarding complaints that are linked to regulatory topic areas, without the need to manually scan vast numbers of social media postings.