Augmented reality support platform

Abstract

A method for providing device support to a user using an augmented reality (AR) interface includes establishing, by a computer system, a real-time communication session streaming audio and video between (i) a local application executing on a local user device and (ii) a remote application executing a remote user device. The method further includes transmitting, via the real-time communication session, images depicting equipment captured by the local application. Annotations to the images are received from the remote application. Each annotation is anchored to user-selected positions on the equipment. The annotations are presented on the remote user device overlaid on the equipment at the user-selected positions. The real-time communication session is used to transmit audio or video instructional information related to the equipment and referencing the annotations. The computing system stores a new session record that includes the images, the annotations, and the audio or video instructional information.