The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 19, 2024
Filed:
Feb. 09, 2022
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
William Simonovich, Sugar Hill, GA (US);
Jordan Leach, Atlanta, GA (US);
Natalie Smith, Alpharetta, GA (US);
Brittany Boyer, Roswell, GA (US);
Yohan Santos, Cumming, GA (US);
Kenrick Niedbalski, Atlanta, GA (US);
Richard Kim, Alpharetta, GA (US);
Deborah Taylor, Atlanta, GA (US);
Jared Musil, Roswell, GA (US);
Archy Ntabona, Lawrencevill, GA (US);
Abdul Wahab, Lilburn, GA (US);
Loubna Fassi, Atlanta, GA (US);
Mary Gonsalves, Normal, IL (US);
Benjamin Tarmann, Heyworth, IL (US);
Sam Yeargin, Alpharetta, GA (US);
State Farm Mutual Automobile Insurance Company, Bloomington, IL (US);
Abstract
This technology relates to providing a web-based digital claims platform to provide users with a simple and customized experience when filing insurance claims. The platform is enabled by a plurality of back-end application programming interface (API) resources. These API resources are event-driven (e.g., when an 'event' associated with the claim occurs, the status of the claim changes and the API is provided with updated information indicative of the change). The platform includes a customized user interface (UI) that tailors the claim experience to a particular user's needs. The customization can be based off of stated user preferences and/or learned user preferences associated with the user's past behavior. A user can perform/request various services through the customized UI's self-service function (e.g., rent a car, find a hotel room, select a repair shop, etc.). Additionally, the customized UI can enable the user upload documents, track claim status, find relevant help topics, etc.