The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 12, 2024
Filed:
Nov. 18, 2019
International Business Machines Corporation, Armonk, NY (US);
Paul R. Bastide, Ashland, MA (US);
Liam S. Harpur, Dublin, IE;
Matthew E. Broomhall, Goffstown, NH (US);
Robert E. Loredo, North Miami Beach, FL (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
In an approach for conversational interchange optimization, a processor monitors conversations in a communication system. A processor generates a list of topics in the conversations. A processor determines a flow for each topic based on length of time, number of participants, and sentiment associated to each topic. The flow is the progress of interactions and shifts for each topic. A processor builds a statistical model for each topic based on the flow to predict success or failure of a topic progression for an incoming conversation. A processor updates the topic progression for the incoming conversation based on the predicted success or failure.