The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 05, 2024
Filed:
Jul. 28, 2023
Intuit Inc., Mountain View, CA (US);
Jiaxin Zhang, Mountain View, CA (US);
Kamalika Das, Saratoga, CA (US);
Sricharan Kallur Palli Kumar, Ann Arbor, MI (US);
Intuit Inc., Mountain View, CA (US);
Abstract
A method including receiving a user input for input to a language processing machine learning model (MLM). The method also includes generating modified inputs that are based on, and semantically related to, the user input. The method also includes executing the MLM to generate model outputs of the MLM. The MLM takes as input instances of each of the modified inputs. The method also includes sampling the model outputs using a statistical sampling strategy to generate sampled model outputs. The method also includes clustering the sampled model outputs into clusters. Each cluster of the clusters represents a distinct semantic meaning of the sampled model outputs. The method also includes generating a confidence metric for the user input. The confidence metric includes a predictive entropy of the clusters. The method also includes routing the user input based on whether the confidence metric satisfies or fails to satisfy a threshold value.