The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 05, 2024
Filed:
Sep. 30, 2021
Oracle International Corporation, Redwood Shores, CA (US);
Vishal Vishnoi, Redwood City, CA (US);
Xin Xu, San Jose, CA (US);
Elias Luqman Jalaluddin, Seattle, WA (US);
Srinivasa Phani Kumar Gadde, Belmont, CA (US);
Crystal C. Pan, Palo Alto, CA (US);
Mark Edward Johnson, Castle Cove, AU;
Thanh Long Duong, Melbourne, AU;
Balakota Srinivas Vinnakota, Sunnyvale, CA (US);
Manish Parekh, San Jose, CA (US);
ORACLE INTERNATIONAL CORPORATION, Redwood Shores, CA (US);
Abstract
Techniques for automatically switching between chatbot skills in the same domain. In one particular aspect, a method is provided that includes receiving an utterance from a user within a chatbot session, where a current skill context is a first skill and a current group context is a first group, inputting the utterance into a candidate skills model for the first group, obtaining, using the candidate skills model, a ranking of skills within the first group, determining, based on the ranking of skills, a second skill is a highest ranked skill, changing the current skill context of the chatbot session to the second skill, inputting the utterance into a candidate flows model for the second skill, obtaining, using the candidate flows model, a ranking of intents within the second skill that match the utterance, and determining, based on the ranking of intents, an intent that is a highest ranked intent.