The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 20, 2024
Filed:
May. 26, 2020
Servicenow, Inc., Santa Clara, CA (US);
Jebakumar Mathuram Santhosm Swvigaradoss, Hyderabad, IN;
Satya Sarika Sunkara, Sangareddy, IN;
Ankit Goel, Hyderabad, IN;
Rajesh Voleti, Allur, IN;
Rishabh Verma, Palwal, IN;
Patrick Casey, Del Mar, CA (US);
Rao Surapaneni, San Jose, CA (US);
ServiceNow, Inc., Santa Clara, CA (US);
Abstract
A conversation design is received for a conversation bot that enables the conversation bot to provide a service using a conversation flow specified at least in part by the conversation design. The conversation design specifies in a first human language at least a portion of a message content to be provided by the conversation bot. It is identified that an end-user of the conversation bot prefers to converse in a second human language different from the first human language. In response to a determination that the message content is to be provided by the conversation bot to the end-user, the message content of the conversation design is dynamically translated for the end-user from the first human language to the second human language. The translated message content is provided to the end-user in a message from the conversation bot.