The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 13, 2024
Filed:
Dec. 13, 2021
D&m Holdings, Inc., Kanagawa, JP;
Hiroyuki Uno, Kanagawa, JP;
D&M HOLDINGS, INC., Kanagawa, JP;
Abstract
Provided is a technology for supporting solution of a fault that has occurred in a system including an audio-visual device. A solution support program storage unit () is configured to store, for each potential fault, a solution support program for supporting a user's job for solving the each fault. At least one of the solution support programs for handling a fault having a plurality of possible causes includes processing for displaying a message for prompting the user to conduct a predetermined job, processing for displaying a question for the user, processing for receiving a user's answer to the question, and processing for displaying a message indicating a solution corresponding to the received answer. Then, a main control unit () determines a fault based on the information acquired through an audio-visual signal input interface unit () and an audio-visual signal output interface unit (), and executes the solution support program for handling the determined fault.