The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 13, 2024
Filed:
Sep. 29, 2020
Salesforce, Inc., San Francisco, CA (US);
Xinyi Yang, San Mateo, CA (US);
Tian Xie, Los Altos, CA (US);
Caiming Xiong, Menlo Park, CA (US);
Wenhao Liu, Redwood City, CA (US);
Huan Wang, Fremont, CA (US);
Kazuma Hashimoto, Menlo Park, CA (US);
Jin Qu, Sunnyvale, CA (US);
Feihong Wu, Santa Clara, CA (US);
Yingbo Zhou, Palo Alto, CA (US);
Salesforce, Inc., San Francisco, CA (US);
Abstract
A conversation engine performs conversations with users using chatbots customized for performing a set of tasks that can be performed using an online system. The conversation engine loads a chatbot configuration that specifies the behavior of a chatbot including the tasks that can be performed by the chatbot, the types of entities relevant to each task, and so on. The conversation may be voice based and use natural language. The conversation engine may load different chatbot configurations to implement different chatbots. The conversation engine receives a conversation engine configuration that specifies the behavior of the conversation engine across chatbots. The system may be a multi-tenant system that allows customization of the chatbots for each tenant.