The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 13, 2024
Filed:
Dec. 23, 2020
Cybersecurity for sensitive-information utterances in interactive voice sessions using risk profiles
Optum Technology, Inc., Eden Prairie, MN (US);
Devikiran Ramadas, Bangalore, IN;
Gregory J Boss, Saginaw, MI (US);
Ninad Sathaye, Bangalore, IN;
Raghav Bali, Bangalore, IN;
Nitin Dwivedi, Bangalore, IN;
OPTUM TECHNOLOGY, INC., Eden Prairie, MN (US);
Abstract
An example method includes obtaining, by a computing system, first audio data representing one or more initial utterances during an interactive voice session with an interactive voice system; generating, by the computing system, based on the first audio data, a prediction regarding whether a subsequent utterance of a user in the interactive voice session will contain sensitive information, wherein the subsequent utterance follows the one or more initial utterances in time; obtaining, by the computing system, second audio data representing the subsequent utterance; determining, by the computing system, based on the prediction and based on a risk profile of the interactive voice system, whether to transmit the second audio data to the interactive voice system; and based on the determination to transmit the second audio data to the interactive voice system, transmitting the second audio data to the interactive voice system.