The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 06, 2024
Filed:
Aug. 19, 2022
Vmware Llc, Palo Alto, CA (US);
Rohit Pradeep Shetty, Bangalore, IN;
Ramanandan Nambannor Kunnath, Bangalore, IN;
VMware, Inc., Palo Alto, CA (US);
Abstract
Disclosed are various approaches for determining an optimal communication channel for contacting a user. In one such embodiment, application usage data corresponding to user interactions on available communication channels within an enterprise environment is obtained and used to generate a knowledge graph representing an individual user communicating over two or more of the available communication channels with other users. Thus, based on the knowledge graph, at least one optimal communication channel can be provided for contacting the individual user, wherein the at least one optimal communication channel is represented in the knowledge graph.