The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 30, 2024
Filed:
Sep. 02, 2022
Yohana Llc, Palo Alto, CA (US);
Yoky Matsuoka, Los Altos Hills, CA (US);
Defne Civelekoglu, Berkeley, CA (US);
Gwendolyn W. van der Linden, Redwood City, CA (US);
Nitin Viswanathan, San Francisco, CA (US);
Malia Beaulieu, San Jose, CA (US);
Lingyun Liu, Sunnyvale, CA (US);
Benjamin Deming, Campbell, CA (US);
Sean Paterson, Mountain View, CA (US);
Yohana LLC, Palo Alto, CA (US);
Abstract
Message filtering and management systems in a chat forward task facilitation communication system are described. One implementation involves receiving one or more pre-filtering inputs from a member, where the inputs include task associations to identify message types to hide or display from a real-time chat interface based on the task associations. A set of messages are processed in real-time using a filtering algorithm to associate one or more tasks with messages of the set of messages, where the one or more tasks correspond to a set of tasks performable by the representative on behalf of the member. A first message is displayed based on the one or more pre-filtering inputs and a first task association with the first message, and a second message is hidden or not displayed based on the one or more pre-filtering inputs and a second task association with the second message.