The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 30, 2024
Filed:
Oct. 18, 2022
Applicant:
Liveperson, Inc., New York, NY (US);
Inventors:
Michael Higgins, New York, NY (US);
Xi Chen, New York, NY (US);
Chuqinh He, New York, NY (US);
Ender Ricart, Bellingham, WA (US);
Assignee:
LIVEPERSON, INC., New York, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06N 3/044 (2023.01); H04L 51/02 (2022.01); G06N 20/00 (2019.01); H04L 51/216 (2022.01); G06F 18/24 (2023.01); G06F 18/214 (2023.01); G06N 5/04 (2023.01); G06Q 10/10 (2023.01); G06N 3/08 (2023.01);
U.S. Cl.
CPC ...
H04L 51/02 (2013.01); G06F 18/214 (2023.01); G06F 18/24 (2023.01); G06N 3/044 (2023.01); G06N 20/00 (2019.01); H04L 51/216 (2022.05); G06N 3/08 (2013.01); G06N 5/04 (2013.01); G06Q 10/10 (2013.01);
Abstract
The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically routing messages having multiple intents between bots and terminal devices during communication sessions configured with multi-channel capabilities.