The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jan. 23, 2024

Filed:

Dec. 27, 2022
Applicant:

Zuora, Inc., Redwood City, CA (US);

Inventors:

Carl Gold, Albany, CA (US);

Dashiell Stander, San Rafael, CA (US);

Kevin Suer, Alameda, CA (US);

Assignee:

Zuora, Inc., Redwood City, CA (US);

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 30/0202 (2023.01); G06N 20/00 (2019.01); G06N 5/02 (2023.01); G06Q 10/0637 (2023.01);
U.S. Cl.
CPC ...
G06Q 30/0202 (2013.01); G06N 5/02 (2013.01); G06N 20/00 (2019.01); G06Q 10/06375 (2013.01);
Abstract

Store a subscription dataset for each tenant of a multi-tenant system, each of the subscription datasets having a common data format native to the system, the subscription datasets including billing data and not behavioral data. Determine primary features from a particular subscription dataset. Derive secondary features from the primary features. Generate a churn prediction model based on the primary features and the secondary features. Obtain a second subscription dataset, the second subscription dataset comprising billing data that is more recent than the particular subscription dataset. Identify, using the particular churn prediction model and the second subscription dataset, one or more subscribers as a churn-risk. Report the one or more subscribers identified as a churn-risk.


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