The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11868732 B1

Date of Patent:

Jan. 09, 2024

Filed:

Aug. 08, 2022

System for minimizing repetition in intelligent virtual assistant conversations

Applicant:

Verint Americas Inc., Alpharetta, GA (US);

Inventors:

Cynthia Freeman, Spokane Valley, WA (US);

Ian Beaver, Spokane Valley, WA (US);

Assignee:

Verint Americas Inc., Alpharetta, GA (US);

Attorney:

Meunier Carlin & Curfman LLC

Primary Examiner:

Benjamin Smith

Int. Cl.

CPC ...

G06F 40/30 (2020.01); H04L 51/02 (2022.01); G06F 40/35 (2020.01); G10L 15/22 (2006.01); G06F 40/117 (2020.01);

U.S. Cl.

CPC ...

G06F 40/30 (2020.01); G06F 40/117 (2020.01); G06F 40/35 (2020.01); H04L 51/02 (2013.01); G10L 15/22 (2013.01); G10L 2015/223 (2013.01);

Abstract

This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.

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