The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 09, 2024
Filed:
Nov. 07, 2019
Verint Americas Inc., Alpharetta, GA (US);
Marc Adam Calahan, Milton, GA (US);
Timothy Andrew Furnell, Burghfield Common, GB;
Jamie Richard Williams, Fleet, GB;
Verint Americas Inc., Alpharetta, GA (US);
Abstract
In one embodiment, certain words or phrases spoken by customers during calls to a call center are used to identify or authenticate the user. Words or phrases such as a customer's name, or an account number or telephone number, are selected for a customer. Recordings of the selected words or phrases spoken by the customer during previous calls are used to generate voiceprints that are stored and associated with the customer. Later, when the customer calls the call center, instances of the customer speaking the selected words are extracted from the call (referred to herein as 'audio-of-interest') and are compared against the voiceprints stored for the customer. If the voiceprints match the audio-of-interest the customer is authenticated.