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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11862165 B1

PDFFull Text
Date of Patent:
Jan. 02, 2024

Filed:

Aug. 30, 2022

Optimized virtual assistant for connecting a user to a live agent

Applicant:

Truist Bank, Charlotte, NC (US);

Inventors:

Alex Heath Misiaszek, Cornelius, NC (US);

Mary Kim Clouser, Summerville, SC (US);

William Christopher Hawks, Charlotte, NC (US);

Kimberly C. Steudtner, Louisville, KY (US);

Kyla Smith, Moss, TN (US);

Christopher Alexander Tase, Sparta, TN (US);

Yadhira Haydee Arroyo, Chicago, IL (US);

Assignee:

Truist Bank, Charlotte, NC (US);

Attorneys:

Kilpatrick Townsend & Stockton LLP

Michael A. Springs, Esq.

Primary Examiner:

Yongjia Pan

Int. Cl.
CPC ...
G06F 3/0484 (2022.01); G06F 40/35 (2020.01); G10L 15/22 (2006.01); G06F 40/279 (2020.01); G10L 15/06 (2013.01); G10L 15/18 (2013.01); G06F 3/0482 (2013.01);
U.S. Cl.
CPC ...
G10L 15/22 (2013.01); G06F 3/0482 (2013.01); G06F 3/0484 (2013.01); G06F 40/279 (2020.01); G06F 40/35 (2020.01); G10L 15/063 (2013.01); G10L 15/1815 (2013.01); G06F 2203/04803 (2013.01);
Abstract

A system is provided that can provide a virtual assistant that can receive inputs from a user and can provide responses to the user. The system can perform natural language processing on the inputs to process the inputs into inputs that are comprehendible by the virtual assistant. The system can predict, based on the inputs, at least one objective of the user. The at least one objective can include a first objective for communication with a live agent and the at least one objective can include a second objective for a purpose for the communication with the live agent. Additionally, the system can determine the live agent that can be best suited to assist the user based on the second objective. The system can connect the user and the live agent. The virtual assistant can facilitate the connection by providing information to the user and to the live agent.

Find Patent Forward Citations

Misiaszek, Alex. (2024). Optimized virtual assistant for connecting a user to a live agent (U.S. Patent No. 11862165). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11862165

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

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