The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 02, 2024
Filed:
Jan. 13, 2021
Applicant:
Dell Products L.p., Round Rock, TX (US);
Inventors:
Bijan Kumar Mohanty, Austin, TX (US);
Hung Dinh, Austin, TX (US);
Devipriya Selvaraju, Bangalore, IN;
Karthik Sethuramalingam, Bangalore, IN;
Assignee:
Dell Products L.P., Round Rock, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 16/30 (2019.01); G06F 40/30 (2020.01); G06V 20/62 (2022.01); G06N 3/04 (2023.01); G06F 40/284 (2020.01); G06N 20/00 (2019.01); G06F 18/214 (2023.01); G06F 18/2411 (2023.01);
U.S. Cl.
CPC ...
G06V 20/62 (2022.01); G06F 18/214 (2023.01); G06F 18/2411 (2023.01); G06F 40/284 (2020.01); G06N 3/04 (2013.01); G06N 20/00 (2019.01);
Abstract
A method comprises receiving an input of at least one image associated with an issue. In the method, text is extracted from the at least one image, and an intent is determined from the extracted text. The method further includes recommending a response to the issue based at least in part on the determined intent, and transmitting the recommended response to a user. The extracting, determining and recommending are performed at least in part using one or more machine learning models.