The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jan. 02, 2024
Filed:
Sep. 06, 2019
International Business Machines Corporation, Armonk, NY (US);
Jonathan F. Brunn, Logan, UT (US);
Rachael Marie Huston Dickens, Raleigh, NC (US);
Rui Zhang, San Francisco, CA (US);
INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US);
Abstract
Using a natural language analysis, a current message is classified into a current message class, the current message being a portion of an interaction in narrative text form. Using a trained message class prediction model, a probability of a previous message class having resulted in the current message class is determined. A previous message is extracted from the interaction using the probability, the previous message being a portion of the interaction occurring prior to the current message, the previous message being classified into the previous message class.