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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11861146 B1

PDFFull Text
Date of Patent:
Jan. 02, 2024

Filed:

Aug. 04, 2022

Computer desktop that dynamically adapts to a live multi-channel audio stream, such as for use with wireless telecommunications customer service agents

Applicant:

T-mobile Usa, Inc., Bellevue, WA (US);

Inventor:

Jonathan Soini, Bellevue, WA (US);

Assignee:

T-Mobile USA, Inc., Bellevue, WA (US);

Attorney:

Perkins Coie LLP

Primary Examiner:

Quoc A Tran

Int. Cl.
CPC ...
G06F 3/0484 (2022.01); G06Q 30/016 (2023.01); G06F 16/632 (2019.01); G06N 5/04 (2023.01); G06F 9/54 (2006.01); G10L 15/02 (2006.01); G10L 15/26 (2006.01); G10L 15/22 (2006.01); H04S 1/00 (2006.01); H04M 3/51 (2006.01); G06F 3/16 (2006.01); G10L 15/08 (2006.01); G06N 20/00 (2019.01); G06F 3/0481 (2022.01); H04S 7/00 (2006.01); G06F 17/00 (2019.01);
U.S. Cl.
CPC ...
G06F 3/0484 (2013.01); G06F 3/167 (2013.01); G06F 9/547 (2013.01); G06F 16/632 (2019.01); G06N 5/04 (2013.01); G06Q 30/016 (2013.01); G10L 15/02 (2013.01); G10L 15/08 (2013.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01); H04M 3/5133 (2013.01); H04M 3/5183 (2013.01); H04S 1/00 (2013.01); G06F 3/0481 (2013.01); G06N 20/00 (2019.01); G10L 2015/088 (2013.01); H04S 7/30 (2013.01);
Abstract

The disclosed technology includes at least one method performed by a system to dynamically adapt a computer desktop of a customer service agent to a live audio dialogue. The system can cause a speech feature analyzer to process a segment of the live audio dialogue to output multiple speech features and obtain search results by querying a database for the multiple speech features. The method can further include generating control signals based on the search results and cause an API to configure the computer desktop based on the control signals. The system can dynamically adapt the computer desktop in accordance with additional control signals that are generated based on next segments of the live audio dialogue.

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