Recommending remediation actions for incidents identified by performance management systems

Abstract

According to an aspect, a (recommendation) system constructs a knowledge graph based on problem descriptors and remediation actions contained in multiple incident reports previously received from a performance management (PM) system. Each problem descriptor and remediation action in an incident report are represented as corresponding start node and end node in the knowledge graph, with a set of qualifier entities in the incident report represented as causal links between the start node and the end node. Upon receiving an incident report related to an incident identified by the PM system, the system extracts a problem descriptor and a set of qualifier entities. The system traverses the knowledge graph starting from a start node corresponding to the extracted problem descriptor using the set of qualifier entities to determine end nodes representing a set of remediation actions. The system provides the set of remediation actions as recommendations for resolving the incident.