The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 26, 2023
Filed:
Sep. 24, 2021
International Business Machines Corporation, Armonk, NY (US);
Craig M. Trim, Ventura, CA (US);
Kimberly Greene Starks, Nashville, TN (US);
Gandhi Sivakumar, Bentleigh, AU;
Kushal S. Patel, Pune, IN;
Sarvesh S. Patel, Pune, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
Generating a personalized automated voice response in a telecommunications network is provided. An incoming call from a caller for user equipment of an operator in the telecommunications network is identified. In response to identifying the incoming call, it is determined whether to provide an automated response to the incoming call. In response to determining to provide the automated response to the incoming call, a personalized response message from the operator of the user equipment to the caller is generated based on characteristics of communications between the caller and the operator of the user equipment. The personalized automated voice response comprising the personalized response message in a synthesized voice of the operator of the user equipment is generated. The personalized automated voice response is sent to the caller.