The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 26, 2023
Filed:
Jun. 01, 2022
Capital One Services, Llc, McLean, VA (US);
Sara McDole, Midlothian, VA (US);
Premkumar Dhayalan, Richmond, VA (US);
Thomas Zahorik, Charlottesville, VA (US);
Saiteja Kamuni, Richmond, VA (US);
Sri Penmatsa, Richmond, VA (US);
Vamsi Rallabandi, Richmond, VA (US);
Danni Tang, Richmond, VA (US);
Suresh Pothireddy, Richmond, VA (US);
Capital One Services, LLC, McLean, VA (US);
Abstract
Systems and methods for managing models for call data are disclosed. For example, the system may include one or more memory units storing instructions and one or more processors configured to execute the instructions to perform operations. The operations may include receiving, from a user device, an input indicating a segment of a first recorded call and an attribute associated with the segment. The operations may include determining a parameter of a model, wherein the model is associated with the attribute. The operations may include changing the parameter based on the input. The operations may include generating an updated model based on the changed parameter, wherein the updated model may be configured to analyze recorded calls having one or more segments with the same attribute.