The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 26, 2023
Filed:
Dec. 09, 2021
Genpact Luxembourg S.à R.l. Ii, Luxembourg, LU;
Genpact Luxembourg S.à r.l. II, Luxembourg, LU;
Abstract
A method and system for generating and correcting chatbot responses based on reinforcement learning (RL) are disclosed. In some embodiments, the method includes receiving user data associated with a user in a chatbot conversation. The method includes providing a first recommendation to the user. The method includes detecting user feedback to the first recommendation in the chatbot conversation. The method then includes determining whether to assign a positive reward or a negative reward to the user feedback based on sentiment analysis performed on the user feedback. If the negative reward is assigned to the user feedback, the method further includes calculating a negative reward score for the first recommendation; retraining the one or more of RL models using one or more of the negative reward score, the user data, the first recommendation, and the user feedback; and determining a second recommendation using the one or more retrained RL models.