logo

For the Inventor, By the Inventor

The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11855933 B1

PDFFull Text
Date of Patent:
Dec. 26, 2023

Filed:

Aug. 20, 2021

Enhanced content submissions for support chats

Applicant:

Kyndryl, Inc., New York, NY (US);

Inventors:

Mauro Marzorati, Lutz, FL (US);

Todd Russell Whitman, Bethany, CT (US);

Jeremy R. Fox, Georgetown, TX (US);

Sarbajit K. Rakshit, Kolkata, IN;

Assignee:

KYNDRYL, INC., New York, NY (US);

Attorneys:

Dan Housley

Andrew M. Calderon

Calderon Safran & Cole P.C.

Primary Examiner:

Yves Dalencourt

Int. Cl.
CPC ...
G06F 15/16 (2006.01); H04L 51/02 (2022.01); H04L 51/10 (2022.01); G06T 19/00 (2011.01);
U.S. Cl.
CPC ...
H04L 51/02 (2013.01); G06T 19/006 (2013.01); H04L 51/10 (2013.01); G06T 2200/24 (2013.01); G06T 2219/024 (2013.01);
Abstract

A computer-implemented method, a computer system and a computer program product enhance content submissions of support chats. The method includes acquiring a support request from a user, wherein the support request includes a content submission. The content submission is selected from a group consisting of audio data, image data and text data. The method also includes determining a classification of the support request based on a request type. The method further includes obtaining a set of requirements for the support request from a server based on the determined classification. In addition, the method includes determining that the content submission does not meet the set of requirements. Lastly, the method includes generating an augmented reality inspector to assist the user in adding content to meet the set of requirements in response to the set of requirements not being met by the content submission.

Find Patent Forward Citations

Marzorati, Mauro. (2023). Enhanced content submissions for support chats (U.S. Patent No. 11855933). U.S. Patent and Trademark Office. https://idiyas.com/patent/badge/11855933

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Loading…