Vehicle dispatching system, vehicle dispatching method, and vehicle dispatching device

Abstract

A vehicle dispatching method is provided for managing a dispatch to a user of a first vehicle reserved by a user as a dispatch vehicle or a second vehicle that can be dispatched to a scheduled boarding point in which the user boards the dispatch vehicle, using a controller for communicating with communication devices in the first vehicle and the second vehicle. The method includes: acquiring, before the user arrives at the plan boarding point, position information of the first vehicle and position information of the second vehicle; calculating a first scheduled arrival period until the first vehicle arrives at the scheduled boarding point based on the acquired position information of the first vehicle; calculating a first waiting period difference between a user scheduled arrival period until the user arrives at the scheduled boarding point and the first scheduled arrival period; calculating a second scheduled arrival period until the second vehicle arrives at the scheduled boarding point for the user based on the acquired position information of the second vehicle; calculating a second waiting period difference between the user scheduled arrival period and the second scheduled arrival period; determining whether or not the second waiting period is shorter than the first waiting period; and when determining that the second waiting period is shorter than the first waiting period, designating the second vehicle as the dispatch vehicle.