The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 19, 2023
Filed:
Oct. 28, 2021
Samsung Sds Co., Ltd., Seoul, KR;
Seung Yong Shin, Seoul, KR;
Yu Hwan Keum, Seoul, KR;
Dae Hyuck Im, Seoul, KR;
You Dong Kim, Seoul, KR;
SAMSUNG SDS CO., LTD., Seoul, KR;
Abstract
A method for a remote support service performed by a remote control device includes receiving, from a controlled terminal, a first image packet including image data for a first image, rendering the first image based on the image data, transmitting a control packet including control data corresponding to an administrator's input to the controlled terminal when the administrator's input for the rendered first image is detected, receiving a second image packet including image data for a second image obtained by capturing the screen of the controlled terminal and identification information on whether or not the second image data is an image generated for the first time after a control event based on the control data is performed, determining whether or not to render the second image based on the identification information, and rendering the second image based on the image data for the second image according to the determination result.