The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 12, 2023
Filed:
Mar. 11, 2021
Dell Products L.p., Round Rock, TX (US);
Prateek Mathur, Round Rock, TX (US);
Anish Arora, Round Rock, TX (US);
Mallory Anne Kolodzey, Pflugerville, TX (US);
Shalu Singh, Austin, TX (US);
Amit Sawhney, Round Rock, TX (US);
Sathish Kumar Bikumala, Round Rock, TX (US);
Gautam K. Kaura, Austin, TX (US);
DELL PRODUCTS, L.P., Round Rock, TX (US);
Abstract
The described technology is generally directed towards processing various customer input data to extract frequently recurring customer experience themes, including positive and negative sentiment regarding customer experiences. Natural language processing, image processing, speech recognition and/or computer vision techniques can be used on customer-related data to determine themes, tests and scenarios, as well as discover insights that can be used to improve customer experiences. The technology can be used to recreate a customer engagement, journey and overall experience by designing test scenarios around failure themes.