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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11838247 B1

PDFFull Text
Date of Patent:
Dec. 05, 2023

Filed:

Nov. 04, 2020

Method and system for interaction servicing

Applicant:

Jpmorgan Chase Bank, N.a., New York, NY (US);

Inventors:

Rajeshwari Edamadaka, Allentown, NJ (US);

Diarmuid Leonard, Galway, IE;

David A. Butler, Philadelphia, PA (US);

Assignee:

JPMORGAN CHASE BANK, N.A., New York, NY (US);

Attorney:

GREENBLUM & BERNSTEIN, P.L.C.

Primary Examiner:

Lisa Hashem

Int. Cl.
CPC ...
H04L 51/046 (2022.01); H04L 45/121 (2022.01); G06Q 10/10 (2023.01); G06F 11/14 (2006.01); G06F 9/48 (2006.01); G06Q 30/016 (2023.01); G06F 9/54 (2006.01); G06F 9/451 (2018.01); G06F 8/70 (2018.01); G09G 5/377 (2006.01); H04M 3/51 (2006.01); G06F 9/50 (2006.01); G06F 7/08 (2006.01); G06F 11/36 (2006.01); H04M 3/42 (2006.01); H04M 7/00 (2006.01); G06Q 10/04 (2023.01); G06Q 30/02 (2023.01); H04L 9/08 (2006.01); H04L 9/32 (2006.01); H04L 67/14 (2022.01); H04L 67/55 (2022.01); H04L 67/63 (2022.01); H04L 67/562 (2022.01); H04L 67/564 (2022.01); H04M 3/436 (2006.01); H04M 3/50 (2006.01); G06Q 10/20 (2023.01);
U.S. Cl.
CPC ...
H04L 51/046 (2013.01); G06F 7/08 (2013.01); G06F 8/70 (2013.01); G06F 9/451 (2018.02); G06F 9/4881 (2013.01); G06F 9/505 (2013.01); G06F 9/5072 (2013.01); G06F 9/5077 (2013.01); G06F 9/5083 (2013.01); G06F 9/542 (2013.01); G06F 9/546 (2013.01); G06F 9/547 (2013.01); G06F 11/1464 (2013.01); G06F 11/3612 (2013.01); G06Q 10/04 (2013.01); G06Q 10/103 (2013.01); G06Q 30/016 (2013.01); G06Q 30/0281 (2013.01); G09G 5/377 (2013.01); H04L 9/0869 (2013.01); H04L 9/3242 (2013.01); H04L 45/121 (2013.01); H04L 67/14 (2013.01); H04L 67/55 (2022.05); H04L 67/562 (2022.05); H04L 67/564 (2022.05); H04L 67/63 (2022.05); H04M 3/42042 (2013.01); H04M 3/4365 (2013.01); H04M 3/50 (2013.01); H04M 3/5183 (2013.01); H04M 3/5191 (2013.01); H04M 7/0054 (2013.01); G06F 2201/805 (2013.01); G06F 2209/503 (2013.01); G06F 2209/505 (2013.01); G06F 2209/508 (2013.01); G06Q 10/20 (2013.01); G09G 2354/00 (2013.01);
Abstract

A system and a method for servicing user interactions are provided. The method includes: receiving, from each respective user, a respective request for a corresponding interaction; obtaining, for each interaction, request-specific information that relates to the received respective request and user-specific information that relates to the respective user; analyzing the request-specific information to determine at least one corresponding microservice that is usable for handling the interaction; and routing the request-specific information and the user-specific information to a respective destination that relates to the determined microservice. For any particular interaction, several corresponding microservices and several corresponding routes and destinations may be determined, and workload distribution metrics may be used to select optimum routes.

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