Bilstm-siamese network based classifier for identifying target class of queries and providing responses thereof

Abstract

Organizations are constantly flooded with questions, ranging from mundane to the unanswerable. It is therefore respective department that actively looks for automated assistance, especially to alleviate the burden of routine, but time-consuming tasks. The embodiments of the present disclosure provide BiLSTM-Siamese Network based Classifier for identifying target class of queries and providing responses to queries pertaining to the identified target class, which acts as an automated assistant that alleviates burden of answering queries in well-defined domains. Siamese Model (SM) is trained for a epochs, and then the same Base-Network is used to train Classification Model (CM) for b epochs iteratively until best accuracy is observed on validation test, wherein SM ensures it learns which sentences are similar/dissimilar semantically while CM learns to predict target class of every user query. Here a and b are assumed to be hyper parameters and are tuned for best performance on the validation set.