The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 05, 2023
Filed:
Nov. 16, 2020
Applicant:
Salesforce, Inc., San Francisco, CA (US);
Inventors:
Anuprit Kale, Oakland, CA (US);
Weiping Peng, San Francisco, CA (US);
Na Cheng, San Francisco, CA (US);
Rick Lindstrom, San Francisco, CA (US);
Zachary Alexander, Snoqualmie, WA (US);
Assignee:
Salesforce, Inc., San Francisco, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 40/289 (2020.01); G06F 16/33 (2019.01); G06F 16/31 (2019.01); G06F 16/332 (2019.01); G06F 40/30 (2020.01);
U.S. Cl.
CPC ...
G06F 40/289 (2020.01); G06F 16/31 (2019.01); G06F 16/3329 (2019.01); G06F 16/3344 (2019.01); G06F 16/3347 (2019.01); G06F 40/30 (2020.01);
Abstract
Described herein are systems, apparatus, methods and computer program products for machine learning intent classification. In various embodiments, historical utterances provided by users may be utilized for bot training. Context and personally identifiable information may be removed from the utterances. The utterances may be associated with vectors. The utterances and vectors may be used to determine recommendations.