The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 28, 2023
Filed:
Jun. 25, 2021
Applicant:
Kore.ai, Inc., Orlando, FL (US);
Inventors:
Rajkumar Koneru, Windermere, FL (US);
Prasanna Kumar Arikala Gunalan, Hyderabad, IN;
Rajavardhan Nalluri, Hyderabad, IN;
Assignee:
KORE.AI, INC., Orlando, FL (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/51 (2006.01); H04M 3/523 (2006.01); H04M 3/493 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5166 (2013.01); H04M 3/493 (2013.01); H04M 3/5183 (2013.01); H04M 3/5232 (2013.01); H04M 3/5235 (2013.01);
Abstract
A virtual assistant server receives a web request such as a HTTP request with one or more call parameters corresponding to a call redirected from an interactive voice response server. The virtual assistant server inputs the received one or more call parameters to a predictive model, which identifies, based on the one or more call parameters, an intelligent communication mode to route the redirected call to. Subsequently, the virtual assistant server routes the redirected call to the intelligent communication mode.