The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Nov. 28, 2023

Filed:

Jan. 06, 2021
Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Indervir Singh Banipal, Austin, TX (US);

Nadiya Kochura, Bolton, MA (US);

Shikhar Kwatra, San Jose, CA (US);

Sourav Mazumder, Contra Costa, CA (US);

Attorneys:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 30/016 (2023.01); G06Q 10/10 (2023.01); G06Q 10/0837 (2023.01); G06N 3/088 (2023.01); G06Q 20/40 (2012.01); G06Q 10/083 (2023.01); G06N 3/045 (2023.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06N 3/045 (2023.01); G06N 3/088 (2013.01); G06Q 10/0837 (2013.01); G06Q 10/0838 (2013.01); G06Q 10/10 (2013.01); G06Q 20/407 (2013.01);
Abstract

Approaches presented herein enable dynamically determining a validity of a return. More specifically, a system obtains a return request from a customer, a transaction history of the customer, and a set of return policy rules. A generative adversarial network (GAN) trained to detect non-genuine returns is applied to the return request. The GAN uses, among other this, the transaction history of the customer and the set of return policy rules as parameters of the GAN. Based on an output of the GAN, at least one return processing action is recommended and implemented.


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