The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 28, 2023
Filed:
Jun. 15, 2022
Kyocera Document Solutions, Inc., Osaka, JP;
Dilinur Wushour, Clayton, CA (US);
KYOCERA Document Solutions Inc., Osaka, JP;
Abstract
A method for troubleshooting and maintaining printing devices is provided. The method includes identifying, by a service bot in a print device, a maintenance condition to be resolved, wherein the service bot comprises a processor executing instructions stored on a computer-readable medium in the print device; notifying, by the service bot, a client terminal of the maintenance condition and a resolution attempt; analyzing, by the service bot, the maintenance condition using an anomaly detection technique; referencing, by the service bot, a knowledge database to identify a resolution for the analyzed maintenance condition; implementing, by the service bot, the identified resolution at the print device; notifying the client terminal of the identified resolution; and updating the knowledge database with the analyzed maintenance condition and the identified resolution. A non-transitory computer-readable medium and print device are also provided.