The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 28, 2023
Filed:
Jan. 19, 2022
Dell Products L.p., Round Rock, TX (US);
Bijan Kumar Mohanty, Austin, TX (US);
Divya Maddi, Round Rock, TX (US);
Hung T. Dinh, Austin, TX (US);
Vikram Ramdev Bokka, Austin, TX (US);
Dell Products L.P., Round Rock, TX (US);
Abstract
Methods, apparatus, and processor-readable storage media for automatically classifying cloud infrastructure components for prioritized multi-tenant cloud environment resolution using artificial intelligence techniques are provided herein. An example computer-implemented method includes obtaining historical data pertaining to a multi-tenant cloud environment; training one or more artificial intelligence techniques, using at least a portion of the obtained historical data, for classifying cloud infrastructure components for prioritizing incident-related resolution; classifying one or more cloud infrastructure components, within the multi-tenant cloud environment and associated with one or more server-related issues, into one or more of multiple resolution priority classes; and performing one or more automated actions based at least in part on the classifying of the one or more cloud infrastructure components.