The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 21, 2023
Filed:
Jul. 18, 2022
Capital One Services, Llc, McLean, VA (US);
Christopher Spahis, Plano, TX (US);
Hao Liu, Allen, TX (US);
Sangame Krishnamani, Plano, TX (US);
Shiju Madathil Samuel, Frisco, TX (US);
Krista Rister, McKinney, TX (US);
Sunilkumar Kothi Reddy, Little Elm, TX (US);
Ryan Hennigan, Aubrey, TX (US);
Capital One Services, LLC, McLean, VA (US);
Abstract
In some implementations, a system may identify, based on an account status of an account, one or more phone numbers associated with the account. The system may determine a confidence score of each phone number, based on historical call data and one or more phone number attributes, a rank of the phone number(s) based on corresponding confidence scores, and a quality score for each phone number based on a relative comparison of confidence scores of phone numbers of at least a subset of a plurality of users. The system may determine a daily call schedule, which may include a total frequency to call the user, based on the account status, a phone number frequency to call each phone number, based on one or more conditions related to corresponding quality scores, and a call order in which to call each phone number, based on the rank of the phone number(s).