The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 21, 2023
Filed:
Aug. 21, 2019
Applicant:
Verint Americas Inc., Alpharetta, GA (US);
Inventors:
Ian Beaver, Spokane, WA (US);
Cynthia Freeman, Albuquerque, NM (US);
Andrew T. Pham, Modesto, CA (US);
Assignee:
Verint Americas Inc., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 40/274 (2020.01); G06F 3/04817 (2022.01); G06F 3/0482 (2013.01); H04L 67/131 (2022.01); H04L 67/1001 (2022.01); G10L 15/22 (2006.01); G06F 16/903 (2019.01); G10L 15/30 (2013.01); G10L 15/32 (2013.01);
U.S. Cl.
CPC ...
G06F 40/30 (2020.01); G06F 3/0482 (2013.01); G06F 3/04817 (2013.01); G06F 40/274 (2020.01); G10L 15/22 (2013.01); H04L 67/1001 (2022.05); H04L 67/131 (2022.05); G06F 16/90335 (2019.01); G10L 15/30 (2013.01); G10L 15/32 (2013.01); G10L 2015/226 (2013.01);
Abstract
Features, libraries, and techniques are provided herein for determining the kinds of relational language that are present. Applying audio, emojis, and sentiment shifts as features may be used to determine whether the customer is providing backstory, whether there is ranting, etc. Textual features may be considered, as well as audio features may be considered.