Holographic token for decentralized interactions

Abstract

Apparatus and methods for generating a holographic structure are provided. The methods may include retrieving datasets stored in an object-based database. Each dataset may store a record of an interaction between a customer and an entity. The methods may include running a first routine and a second routine on the retrieved datasets to generate a holographic token ('HT'). The HT may store user questions and an emotion. In response to an edge gateway receiving a request, from an edge device associated with the customer, to establish a communication session leveraging extended reality capabilities, the methods may include activating a representative device to establish a communication session with the edge device. The methods may also include triggering the representative device to display a holographic structure for viewing via the representative device that includes a facial image displaying the emotion and the subset of the extracted user questions.