The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 14, 2023
Filed:
Jun. 23, 2022
Applicant:
United Services Automobile Association (Usaa), San Antonio, TX (US);
Inventors:
Lambros Petropoulos, San Antonio, TX (US);
Bipin Chadha, San Antonio, TX (US);
Michael P. Gout, San Antonio, TX (US);
Assignee:
United Services Automobile Association (USAA), San Antonio, TX (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04L 12/66 (2006.01); H04M 3/523 (2006.01); G10L 25/63 (2013.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5237 (2013.01); G10L 25/63 (2013.01); H04M 3/42059 (2013.01); H04M 3/5232 (2013.01); H04M 3/5238 (2013.01); H04M 2203/551 (2013.01);
Abstract
Systems and methods simulate call centers networks and call loads to test load balancing and routing. The simulation can be used for generating, using a load balancer, a call score for the one or more calls based on the call information and selecting, using the load balancer, one of the simulated call centers as a selected call center based on the call score and the respective response entity profile.