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The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 11816678 B1

PDFFull Text
Date of Patent:
Nov. 14, 2023

Filed:

Jun. 26, 2020

Systems and methods for providing user emotion information to a customer service provider

Applicant:

Capital One Services, Llc, McLean, VA (US);

Inventors:

David Beilis, Vaughan, CA;

Mohammad Nejad-Sattary, Richmond Hill, CA;

Tony Tang, Richmond Hill, CA;

Assignee:

Capital One Services, LLC, McLean, VA (US);

Attorney:

Bookoff McAndrews, PLLC

Primary Examiner:

Solomon G Bezuayehu

Int. Cl.
CPC ...
G06V 40/16 (2022.01); G06Q 30/016 (2023.01); G06Q 30/0282 (2023.01); G06N 20/00 (2019.01); H04L 67/306 (2022.01); H04L 65/1069 (2022.01); H04L 51/046 (2022.01); G06F 18/21 (2023.01); G06V 10/82 (2022.01);
U.S. Cl.
CPC ...
G06Q 30/016 (2013.01); G06F 18/217 (2023.01); G06N 20/00 (2019.01); G06Q 30/0282 (2013.01); G06V 10/82 (2022.01); G06V 40/174 (2022.01); H04L 51/046 (2013.01); H04L 65/1069 (2013.01); H04L 67/306 (2013.01);
Abstract

Systems and methods are disclosed providing user emotion information to a customer service provider. For example, a method may include: transmitting, to a user device over a communication network, application data enabling the user device to perform a functionality usable by a user of the user device, the user device including a camera; receiving, from the user device over the communication network, user feedback data indicative of a characteristic of image data of the user obtained by the camera during usage of the functionality by the user; inputting the value of the facial expression parameter into a machine learning model to determine an assessment of an emotional state of the user during the usage of the functionality; and providing the assessment to the customer service provider.

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