The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 14, 2023
Filed:
Sep. 26, 2019
Servicenow Canada Inc., Montreal, CA;
Marie-Claude Cote, Montreal, CA;
Alexei Nordell-Markovits, Montreal, CA;
Andrej Todosic, Montreal, CA;
ServiceNow Canada Inc., Montreal, CA;
Abstract
Systems and methods for routing a document based on the contents of this document. The content of this document is first subjected to a recognition process and then the result is subjected to multiple types of analysis. Based on the results of the analysis (including contextual analysis), a destination is determined along with any timelines detailed in the document. As well, a severity of the document, indicating the severity of consequences if the document is not handled quickly, is determined. Based on these, an urgency tag and/or a severity tag are assigned to the document. A final destination is determined based on the output of the analysis of the severity, the urgency, and of the destination.