The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 07, 2023
Filed:
Jul. 20, 2021
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
H04L 51/02 (2022.01); G06N 20/00 (2019.01); G06F 16/335 (2019.01); G06F 16/35 (2019.01); G06F 16/332 (2019.01);
U.S. Cl.
CPC ...
H04L 51/02 (2013.01); G06F 16/335 (2019.01); G06F 16/3329 (2019.01); G06F 16/35 (2019.01); G06N 20/00 (2019.01);
Abstract
A method for receiving a historical incident data set with the historical incident data set including a plurality of data records, for each given data record of the plurality of data records, applying a causal analysis algorithm to determine a set of causal factor(s) for the historical instance of an incident corresponding to the given data record to obtain a problems and solutions data set, and automatically, and by machine logic, generating a chatbot based, at least in part, on the problems and solutions data set.