The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 07, 2023
Filed:
Jun. 06, 2022
International Business Machines Corporation, Armonk, NY (US);
Li Li Guan, Beijing, CN;
Zhe Yan, Beijing, CN;
Rong Zhao, Beijing, CN;
Ke Zhang, Beijing, CN;
Yuan Jin, Shanghai, CN;
Jing Zhang, Shanghai, CN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
A computer-implemented method includes: extracting, by one or more processors, media data from an information technology ticket; extracting, by one or more processors, a plurality of data elements from the media data; and generating, by one or more processors, a ticket knowledge graph based on the plurality of data elements, wherein a node of the ticket knowledge graph represents a data element, and an edge between a first node and a second node in the ticket knowledge graph represents a correlation between a first data element represented by the first node and a second data element represented by the second node.